Responsible Gaming & Player Protection

At Mylottohub, responsible gaming is central to how we operate. Gambling should be fun, safe, and strictly for entertainment. We are committed to protecting our customers and preventing gaming-related harm through clear guidance, practical tools, and ongoing support.
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Play Responsibly

We encourage you to stake only what you can comfortably afford to lose.
Set a limit before you start — and stick to it. If you’d like to set a personalised spending limit, please contact our Customer Care team.
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Guidelines for Safe Play

• Gamble for fun, not income.
• Only use money meant for entertainment — never essential living expenses.
• Set a time limit and monitor your activity through your transaction history.
• Balance gambling with other hobbies and leisure activities.
• Never chase losses.
• Never borrow or request credit for gambling.
• Understand the rules, odds, and house edge before playing.
• Avoid gambling when stressed, lonely, or emotionally distressed.
• Do not gamble under the influence of alcohol or drugs.
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When Gambling Becomes a Problem

Warning signs may include increased spending, hiding gambling activity, strained relationships, declining performance at work, or gambling to escape personal problems.
If gambling stops being enjoyable, take a break.
For support, contact our Customer Service team.
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Quick Self-Check: Know Your Habits

Ask yourself the following:
• Has gambling caused problems at work or home in the last 12 months?
• Has it led to conflict with family, friends, or colleagues?
• Have you hidden your gambling activity?
• Do you claim wins when losing?
• Do you gamble more frequently to feel the same excitement?
• Do you gamble to escape personal issues?
• Do you chase losses?
• Have you obtained money for gambling through illegal acts?
• Have you gambled longer or more often than intended?
If you answered yes to more than five, gambling may be becoming harmful. Please consider taking a break and seeking help through professional support services such as Gambling Therapy.
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Protecting Underage & Vulnerable Persons

• You must be 18 or older to open an account or place a bet with Mylottohub.
• We may request valid ID to verify age and identity.
• Accounts held by underage or vulnerable persons will be closed and any winnings forfeited.
• If you suspect an underage person is using our platform, contact Customer Care immediately.
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Setting Limits & Self-Exclusion

If you feel vulnerable or at risk, you can activate self-exclusion for a minimum of 90 days. During this period:
• Your account will remain suspended.
• Mylottohub will take steps to prevent new account openings.
You may also request permanent account closure at any time by emailing:
customerservice@mylottothub.com
We also recommend removing Mylottohub apps and disabling notifications during your exclusion period.
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Advertising & Messaging Standards

We actively discourage underage gambling across all communication channels.
All Mylottohub advertising includes responsible gambling messages and never portrays gambling as a financial solution or guaranteed opportunity.
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Staff Training & Support

Our staff receive continuous training on responsible gaming protocols.
Customer Service is available to assist with any concerns or questions about your gambling activity.
When required, we may restrict access to gaming in accordance with our Terms & Conditions.
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Regulatory Compliance

Mylottohub adheres strictly to all applicable laws and will report required activities to relevant regulatory authorities.
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Need Help? We’re Here for You

If you need support, you can speak with us directly:
Problem Gamblers Hotline: +2347026091702
Email: customerservice@mylottothub.com
(Available Monday–Friday, 8:00am–5:00pm)

You can also access professional help through the following organisations:

• Gamble Alert
• Gambling Therapy
• GamCare
• GamTalk
• Gamblers Anonymous
• BeGambleAware

We also recommend using content-filtering tools such as Net Nanny or Cyber Patrol to prevent underage access.
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Policy Updates

Mylottohub reviews this Responsible Gaming Policy periodically to ensure ongoing safety and compliance.